Not happy with our service?

To initiate a refund process, please check your confirmation email, which contains the dedicated customer support email address. Contact us through the dedicated email for further assistance with your refund request. 

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The email should contain the following;

Merchant Name/MID:

Reference Number:

Transaction Number:

Payment Channel Used:

Date Of Transaction:

Amount Paid:

Concern:

and
A Screenshot of the issue or concern

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Our team will respond to your concern within 7 to 10 business days. Our process is to confirm the transaction, either with the merchant or the channel. Upon confirmation we will then proceed with the proper procedure in ensuring that you as our client will get catered as fast as possible.